Data Deletion Instructions

This page explains how to delete the data myhazepro (operated by Haze Tech Solutions) holds about you. There are two routes: controls you can use yourself inside the app right now, and a full account deletion you request by email. Both are described below in enough detail to follow step by step.

If you connected a Meta account (Facebook or Instagram) or a WhatsApp Business Account to myhazepro and want that connection and its data removed, see Delete data yourself for the immediate option, or Request full account deletion to remove everything.

1. Delete data yourself

These controls are available in the app once you are signed in. They take effect immediately and do not require contacting us.

Disconnect a connected channel (removes its stored tokens)

• Sign in and go to Settings → Channels.
• Find the connected channel — Gmail, Outlook, an SMTP/IMAP mailbox, Facebook, Instagram, WhatsApp, LinkedIn, or X.
• Select Disconnect to stop syncing, or Remove permanently to also delete that channel’s conversation and message history.

Disconnecting deletes the stored connection record for that channel, including the encrypted access tokens (or session credentials) we hold for it. We immediately stop being able to read from or send through that account.

Delete leads and their enrichment data

• Sign in and go to Leads.
• Select one or more leads and choose Delete — this moves them to Trash.
• Open the Trash view and choose Delete permanently to remove a lead and any enrichment or AI-research data attached to it for good.

Turn off marketing email

Use the unsubscribe link in any marketing email, or the preferences page it links to, to stop marketing messages. This does not delete your account or your data.

2. Request full account deletion

If you cannot sign in, or you would prefer we handle it, you can ask us to delete your account rather than removing items one at a time.

Email support@myhazepro.com with the subject line Data deletion request.

Please include:

• The email address on your myhazepro account. Sending your request from that address is the fastest way for us to verify you.
• Whether you want your entire account deleted, or only specific data — for example, only your connected Meta / WhatsApp accounts and the messages exchanged through them.

We verify that the request comes from the account holder before deleting anything. If you write from a different address, we will reply to the address on the account to confirm. We do this to stop someone else from deleting your work.

We acknowledge every request within 5 business days and complete verified deletions within 30 days. You do not need an active subscription to make a request, and we do not charge for it.

3. What gets deleted

When you request full account deletion, we permanently remove:

• Your account. Your login credentials and profile — email address, name — and your onboarding and notification records. After this you can no longer sign in.
• Connected channel credentials. The encrypted access tokens and session credentials, account handles, and page / profile / phone-number identifiers for every channel you connected, including Meta (Facebook, Instagram), WhatsApp, Gmail, Outlook, SMTP/IMAP mailboxes, LinkedIn, and X.
• Leads and enrichment data. Your imported and captured leads, and the enrichment / AI-research data attached to them.
• Conversations and messages. Your unified-inbox threads and the message history for every connected channel, including inbound and outbound DMs, emails, and texts.
• Outreach data. Sequences, campaigns, automations, enrollments, and their send / reply history.
• Response Agent data. Your AI auto-responder configuration, plus the contacts and leads it captured and the conversations it handled.
• Marketing assets. Landing pages, forms, funnels, and web-chat configuration.
• Product data. API keys, in-app notifications, usage records, and your email and two-factor records.

If you ask us to delete only your Meta or WhatsApp data rather than your whole account, we remove those connection credentials, the conversations and messages exchanged through them, and the leads captured from them, and we leave the rest of your account intact.

4. What we keep, and why

A small amount of data survives account deletion because we are required to keep it or because it is no longer linked to you:

• Billing and tax records. Invoices, payments, and refunds are retained for as long as tax and accounting law requires (typically up to 7 years). These are held by our payment processor, Stripe, as well as by us.
• Security and audit logs. Records of administrative actions and security events are kept in a form that does not identify you where possible.
• Aggregated statistics. Counts and totals that can no longer be traced back to you or your account.
• Backups. Deleted data can persist in encrypted backups for a short period before those backups age out. It is not restored to the live service.

5. Messages already sent through connected accounts

This is important. Deleting your myhazepro data does not remove messages that were already sent from your connected accounts — a WhatsApp message delivered to a customer, a Facebook or Instagram DM, or an email — because those live on the recipient’s side and on the platform that carried them, governed by that platform’s terms.

We delete our record of those messages. To have Meta remove the data it holds about your Meta account, you can also use the data controls in your Facebook or Instagram account settings.

6. Timeline

• Immediate. Self-serve deletions — disconnecting a channel, removing a channel permanently, or deleting a lead — take effect as soon as you confirm them.
• Within 5 business days. We acknowledge your emailed request and confirm your identity if needed.
• Within 30 days. We complete verified deletion requests and email you to confirm the work is done.

If a request will take longer than 30 days for a reason outside our control, we will tell you before that window closes and explain why.

7. Contact

Deletion requests and any questions about this page go to support@myhazepro.com.

For a fuller description of what we collect and why, see our Privacy Policy.